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Salesforce CRT-261 Valid Exam Tutorial, Reliable CRT-261 Exam Braindumps

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q87-Q92):

NEW QUESTION # 87
The Service Manager at Universal Containers is concerned that users will NOT be able to manage cases in the Service Console efficiently and reduce clicks.
Which feature should a Consultant implement to address this concern?

A. Configure Macros
B. Console Keyboard Shortcuts
C. Collapsible Sidebar Components
D. Multiple Monitors Components

Answer: A

NEW QUESTION # 88
Ursa Major Solar sells industrial equipment and privide support through voice channels as well mobie technicians.
When incident occur, high-priority customer have a dedicented phone number to call. Technicians must then be rerouted from the next scheduled word location to the high-prioity customer site.
What is the recommended solution?

A. Workforce Engagement
B. Incident Management
C. Visual Remote Assistant
D. Field Service

Answer: D

Explanation:
Explanation
Field Service is the recommended solution for Ursa Major Solar because it allows them to manage mobile workforces, optimize schedules and routes, and dispatch technicians based on skills and location. Field Service also integrates with voice channels and provides real-time visibility into service delivery1 Verified References: 1: Field Service Overview

NEW QUESTION # 89
What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?

A. Cleanse the data outside of Satesfbrce and then migrate the data.
B. Upload the data into Salesforce and then run data cleansing tools.
C. Use the Salesforce import wizard to load and cleanse the data.
D. Use the Salesforce data loader to load and cleanse the data.

Answer: A

NEW QUESTION # 90
Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

A. The specific Quick Action must be added to the Case record page.
B. Global Actions need to be on the publisher layout.
C. The specific Quick Action must be added to the Case Feed.
D. Quick Actions must be enabled in the org.

Answer: A,C

NEW QUESTION # 91
As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy?

A. Ensure that each existing article type has a corresponding knowledge article type that matches its structure and content.
B. Prepare a single .csv file that can be used to migrate all article types at once and include with a. properties file in a.zip for import
C. Convert any articles containing HTML into plain text before importing because HTML is NOT supported to any article field types.
D. Verify that each article type has field level security on all fields set to read only prior to import, in order to prevent any loss of data.

Answer: A

NEW QUESTION # 92
......

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