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Oracle - Fantastic 1Z0-1161-1 Reliable Study Notes

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Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic
Details

Topic 1

OMBPs for CX Sales: This section of the exam measures the skills of OGL Administrators and focuses on the sales process within Oracle Modern Best Practice. It explains the journey from lead generation to a successfully closed opportunity, ensuring a structured and efficient sales workflow. The design aspects and important considerations for implementing CX Sales OMBPs are discussed to help organizations streamline sales operations. Additionally, key performance metrics are described, offering a way to measure and track the success of CX Sales OMBPs.

Topic 2

OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.

Topic 3

OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

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Oracle 1Z0-1161-1 Reliable Study Notes: Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 - TrainingQuiz Assist you Clear Exam

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q39-Q44):

NEW QUESTION # 39
What is the role of Intelligent Document Recognition (IDR) in Oracle Fusion Cloud CX?

A. To automate the extraction of data from documents for faster processing.
B. To generate marketing campaign content.
C. To manage customer interactions on social media.
D. To provide real-time customer insights.

Answer: A

Explanation:
Intelligent Document Recognition (IDR) in Oracle Fusion Cloud CX leverages AI to streamline document-related processes. Its primary role is to automate the extraction of data from documents for faster processing.
How It Works: IDR uses machine learning to scan and interpret unstructured documents (e.g., invoices, contracts), extracting key data (e.g., names, dates, amounts) without manual input.
Benefit: This accelerates workflows like order processing or customer onboarding, improving operational efficiency and reducing errors.
CX Context: In CX, it supports service and sales by quickly integrating document data into customer records.
Option A (Campaign Content): IDR doesn't create content; it processes existing documents.
Option B (Customer Insights): Insights may be a byproduct, but it's not the primary role.
Option D (Social Media): IDR is unrelated to social media management.
Oracle Fusion Cloud CX documentation, such as "Oracle AI for Fusion Applications," highlights IDR's automation capabilities.

NEW QUESTION # 40
How do AI/ML technologies enhance the Knowledge Gap to Deliver Resolution OMBP in improving service agent productivity?

A. AI/ML for Customer Segmentation provides targeted marketing and personalized customer experiences.
B. AI/ML-assisted issue resolution suggests potential solutions to service agents.
C. AI/ML focuses on generating automated knowledge base articles, and agents manually search for relevant solutions during customer interactions.

Answer: B

Explanation:
The Knowledge Gap to Deliver Resolution OMBP aims to empower agents to resolve issues using knowledge resources. AI/ML enhances this by assisting issue resolution and suggesting potential solutions to service agents.
Suggested Solutions: AI analyzes case details and historical data to recommend relevant resolutions in real-time, reducing agent search time and improving accuracy.
This boosts productivity by streamlining the resolution process and minimizing manual effort.
Option A (Automated Articles): Generating articles is useful, but manual searching negates productivity gains.
Option B (Segmentation): This applies to marketing, not service resolution.
Oracle Fusion Cloud CX Service documentation, such as "Oracle AI for Fusion Applications," emphasizes AI/ML's role in resolution assistance for agent efficiency.

NEW QUESTION # 41
What is the purpose of the Global Order Promising feature in Oracle Fusion Cloud SCM?

A. To eliminate the need for supplier collaboration.
B. To provide real-time order commitment dates based on supply and demand constraints.
C. To guarantee same-day delivery for all orders.
D. To focus only on local inventory availability.

Answer: B

Explanation:
The Global Order Promising (GOP) feature in Oracle Fusion Cloud SCM ensures accurate order fulfillment planning. Its purpose is to provide real-time order commitment dates based on supply and demand constraints.
Functionality: GOP analyzes global inventory, production capacity, and supplier lead times to calculate realistic delivery dates.
Benefit: Enhances customer satisfaction by setting reliable expectations in real-time.
Option A (No Collaboration): GOP integrates supplier data, not eliminates it.
Option C (Same-Day Guarantee): Unrealistic and not its purpose.
Option D (Local Focus): GOP considers global, not just local, constraints.
Oracle Fusion Cloud SCM documentation, such as "Order Management Guides," details GOP's real-time promising capability.

NEW QUESTION # 42
What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. To eliminate the need for customer support.
B. To provide agents with real-time customer context and AI-powered tools.
C. To focus on agent training without resolving customer issues.
D. To automate customer inquiries and reduce agent interaction.

Answer: B

Explanation:
The Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service streamlines issue resolution. Its purpose is to provide agents with real-time customer context and AI-powered tools.
Real-time Context: Delivers customer history and issue details for informed responses.
AI-Powered Tools: Includes knowledge search and predictive suggestions, enhancing resolution speed and quality.
Outcome: Boosts agent efficiency and customer satisfaction.
Option A (No Support): Contradicts the OMBP's service focus.
Option B (Training): Training alone doesn't address resolution.
Option D (Automation): Focuses on agent assistance, not full automation.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," supports this purpose.

NEW QUESTION # 43
Which two modern features of Oracle Redwood User Interface are integrated into Oracle CX Applications?

A. Contextual Journeys, such as presenting different dashboards and actions to various levels of users.
B. Standardized User Experience, such as familiar layouts, terminology, and interaction patterns, reducing the learning curve and improving usability.
C. Nudges, such as visual cues, notifications, or strategically placed suggestions to encourage users to take specific actions.
D. Embellished AI, such as providing intelligent recommendations, automating tasks, offering predictive insights, or personalizing the user experience.

Answer: A,B

Explanation:
The Oracle Redwood User Interface (UI) enhances usability in Oracle CX Applications with modern features. The two integrated features are:
A . Standardized User Experience: Provides consistent layouts, terminology, and patterns, reducing training time and boosting productivity.
C . Contextual Journeys: Delivers role-based dashboards and actions, tailoring the UI to user needs (e.g., sales reps vs. managers).
Option B (Nudges): While useful, nudges are less emphasized as a core Redwood feature in CX Applications.
Option D (Embellished AI): AI capabilities exist but are functional enhancements, not UI-specific features.
Oracle's "Redwood Design System" documentation highlights Standardized User Experience and Contextual Journeys as key UI elements.

NEW QUESTION # 44
......

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